2013 Customer Testimonials

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Last updated: Mar 21, 2024

We are proud to have received customer testimonials from every province in Canada and every US state except for Alaska, Hawaii, Idaho, Montana, Rhode Island, South Dakota and Wyoming.

Totally awesome.…

Dec 08, 2013Thank you so MUCH!. I called on Sunday evening out of desperation because I needed to have my oven fixed by the next day. To my total surprise, someone answered the phone and answered my question so that I could finish my repairs. Totally awesome. I wish i could anticipate this kind of customer service in the states. Thanks again Howard, you guys ROCK!!!

Ty Threatt
Chicago, Illinois
Re: Kenmore 790.75503207 318010102

Thank you so much for such fast service!…

May 01, 2013Thank you so much for such fast service! I was able to fix my stove within 24 hours & at a fraction of the cost (if I purchased elsewhere) & with a full year warranty! I get to keep the oven I love & don't have to buy a new one that I know is not manufactured as well as my older model that still looks & works great :-)

Lisa Walsh
Kitchener, Ontario
Re: Kenmore C970-635222 318185485

I am thrilled…

Apr 30, 2013I am still thrilled that you repaired the timer. I have been in contact with Sears and they are in the business of customer non service. I contacted the consumer advocate, Clark Howard, and told him of the problem with Sears and that you did a great job. Hope that is ok.. I also hope you will be repairing shortly.

Ray Rasmussen
Tollhouse, California
Re: Frigidaire 790.99513307 5304461061

…it was a total pleasure…

Apr 11, 2013We received, installed and have used the oven several times. Your service was far beyond what we have come to accept as normal by today's standards!! Thank you for your prompt and efficient service . It's not often you can say it was a total pleasure to do business with a company.

Thanks again

William Cohn
Catskill, New York
Re: Jenn-Air W131B 7601P214-60

…exceeded my expectations…

Apr 10, 2013Howard, I can easily say that you and your team exceeded my expectations on my oven timer repair. Quick service and a fair price, thanks so much. If you guys ever add GE induction cook top modules to your list of available repairs, I am in need of service there so keep me informed.

Thanks, again.

Mike Chappell
Titusville, Florida
Re: General Electric JKP17WP2WG WB27K5046

…no one has matched the speed and efficiency of your business…

Apr 08, 2013The best repair service I have ever received.

Of the various things I have brought in for repairs over the years, no one has matched the speed and efficiency of your business. I mailed an oven timer to you to repair. You fixed it the day after you received it. Shipped it out the next day and I received it the day after that. Incredible. And I saved a pile of money by not having to buy a new one.

Thank you very much.

David Green
North Bay, Ontario
Re: Frigidaire cges387cs1 31818602

…great and professional job…

Apr 03, 2013I just wanted to let you know how impressed I am with your company. Most folks would be leery sending off an important part of their stove (oven controller) to be repaired by someone they had never met or heard of. My oven had not quit working, just the broiler. I filled out the paperwork according to your instructions, and sent it off. In a few days I received an invoice, which I promptly paid, and it wasn't long and I received notice that my controller was being shipped back to me. I later received notice when it was delivered. Installed the controller last night and it worked like a charm. I just want to say that your company did a great and professional job, and I really appreciate the well thought out and smooth process I went through to get my controller repaired. Since there are no parts available to replace it with, you were my last option. Next time you will be my first option.

Great work! and thanks again.

Allan Mortenson
California, Missouri
Re: Whirlpool GR396LXGQ0 853444

…truly impressed…

Apr 01, 2013I was truly impressed with your companies service and have passed along your name many times.


Christopher Buckley
, Ontario
Re: Frigidaire CFEF372BC2 318185830

Thanks for being in business…

Mar 29, 2013Service was great Howard. Over is baking like a champ.

Thanks for being in business. I would have hated to go buy a new stove just because of a timer.

Thanks again,

Washington Bryan
Bozman, Maryland
Re: Jenn-Air SVE47100W 71002331

…simply cannot get better service…

Mar 28, 2013I tried to write a review but do not have an account so I felt the least I could do was email you back. When I called you at 4:50 PM with my problem you made the diagnosis of a faulty timer. I received the timer the following morning at 8:50 AM. The part was the correct one and it worked perfectly. You simply cannot get better service than that. Call it "likes", "thumbs up" or whatever you like, I am ecstatic with the service and would highly recommend you to anybody who requires this type of service.


Don Schonhoffer
Port Hope, Ontario
Re: Frigidaire CGES387AS2 318183602

…local appliance company said I had no choice but to replace the range…

Mar 28, 2013You did a great job! The local appliance company said I had no choice but to replace the range which was a dual fuel Jen-Air downdraft at a cost of 3K plus. I will get my daughter to help me write a review and post. In the meantime can you put me on the list if you come across any more of these timers? I would like to purchase a spare if possible.


Brian Gahagan
Suwanee, Georgia
Re: Jenn-Air Jenair SVD48600P 7100 2959

I will recommend your service…

Mar 27, 2013Howard, Great service, could not ask for more. I will recommend your service. Keep up the good work!

Larry Timmins
Cherry Hill, New Jersey
Re: Thermador RED30VRS 14-796-00

…exceeded my expectations…

Mar 18, 2013Excellent service, and good response, really exceeded my expectations.

Enrique De Crescenzo
Doral, Florida
Re: Whirlpool GW395LEGQ1 9753639

…your service was wonderful…

Mar 18, 2013Thank you for your follow up. Your service was wonderful. The EOC is installed and we are the only owners of a bi-lingual oven controller in our neighborhood. It has improved my wife’s French cooking talents immensely.

Bruce J. Boehm
Hanover, Pennsylvania
Re: Frigidaire FEFL89CCA 316207620

…great service all around…

Mar 14, 2013I don't "like" anything on-line, at least in the sense of "social media." But let me say in this personal email to you that the repair was great, my stove works perfectly now, and I appreciated how efficient you were with your shipping and turnaround time. Great service all around, thank you!

This was especially important because this part is no longer manufactured and the only way I could get this otherwise-fine stove to work is to refurbish the part. What a waste to trash the whole stove for want of the part! You guys are provided a real service to consumers and I thank you.

Candace McCoy
Princeton, New Jersey
Re: Frigidaire Professional Series Gallery 316080102

…definitely recommend

Mar 13, 2013Worked out great, I'll definitely recommend your services.

Pat Fox
St Amherstburg, Ontario
Re: Frigidaire pglef387cs 318019820

…saved me from having to buy a new stove…

Mar 12, 2013Everything worked fine after your repair. Thank you. It saved me from having to buy a new stove.

Randy Osterberg
Florence, Wisconsin
Re: Amana ART6511W YO315570

…service was excellent…

Mar 12, 2013Your service was excellent. I will certainly recommend.

Doug Baumoel
Beverly, Massachusetts

…service was great…

Mar 12, 2013Howard, the service was great. There is nothing you could do to make it better. I received the part, it has been installed and the stove is working perfectly.

Daniel F. Chouinard
Exeter, New Hampshire
Re: Frigidaire FEF352AWE 316207502

…it was a pleasure working with your company…

Mar 08, 2013Thanks for making the repair of our stove a success. We enjoy fixing things and making them last but could not do much with our stove without your help. The transaction was easy and worked out as communicated in your web site. The hardest part was teaching my wife to use a camp stove while the parts were being repaired!

Thanks again, it was a pleasure working with your company.

Tim Schulz
Pewaukee, Wisconsin
Re: General Electric JBP90WW1WW WB27X5583

…expert, timely service

Mar 04, 2013Thank you for following up on the oven timer repair. We installed the unit a week or so back, but didn't get a chance for a thorough test until last night. And the oven is back in business! This is a tremendous help since now we will not have to replace the range for big $$$. Thank you for the expert, timely service.

J Rethwish
San Diego, California
Re: General Electric JGSP31GER1WG WB27K5038

Holy cow…

Mar 04, 2013Holy cow, my oven works again! What a great you service you provide. Thank you!

Bill Gottesman
Burlington, Vermont
Re: Dacor w305 82648

Couldn't be more satisfied…

Mar 04, 2013Howard, my timer works like new! Couldn't be more satisfied with the job you guys did!

Tim Bischoff
Stillwater, Minnesota
Re: Maytag CWE5500BCE 7601P197-60

…very pleasing experience…

Feb 26, 2013All went well; the stove oven is now perfectly functional.

Doing business with Appliance Timers and you was very pleasant and easy.

Again, thank you for making this endeavor a very pleasing experience.

Kind regards,

David W. Noon
Hopkinton, Massachusetts
Re: KitchenAid KERC500HWHC 978206cw

Everything was perfect…

Feb 25, 2013Everything was perfect, starting with the emails between you and me, easy to order and pay, fast shipping and the part fix my oven problem, no problem at all.

Hugo Lachapelle
Saint-Alphonse-Rodriguez, Québec
Re: KitchenAid YKGST307HS5 9781980

…happy customer…

Feb 24, 2013Great repair and Service and good turnaround time thanks from a happy customer.

Warren Power
Terrace, British Columbia
Re: Crosley CSH388001 318013700

…how happy my wife and I were…

Feb 23, 2013I want to let you know how happy my wife and I were with the repairs your staff did on our "control module"/clock timer. I have already told five or 6 friends to contact your web site if they have any problems with their major appliances/control modules.

When I realized you guys were in Canada I wasn't worried about getting quality workmanship!

Thank you so so much.

Karl Kuffner
Amherst, New Hampshire
Re: Kenmore

I was lucky to find your site…

Feb 22, 2013My timer is working great. The appliance company quoted me $800.00 to fix it with no guarantee. I was lucky to find your site because I did a search for 'controllers' and other names I can't remember and never found your site. When my technician called it a 'timer', I quickly did a search for 'timer' and found you.

Larry Holtzman
Brownsville, Texas
Re: Thermador SC301ZP 492067

…highly recommend you…

Feb 22, 2013The timer works great. Greatly appreciate your help in fixing the timer for me since a new replacement was not available. I would highly recommend you to anyone that would be in need of your services.

Great work.

Stephen Lazur
Mechanicsburg, Pennsylvania
Re: General Electric JSP38GOS1BG WB27K5073

We are very pleased…

Feb 20, 2013We are very pleased with work you did on our timer/clock!! The stove is working great. We have told our appliance repair man about you also.

Thank you very much.

Carol Cottrell
Crossville, Tennessee
Re: Whirlpool GS3595LEHS 7 6610172

…job done quickly and efficiently…

Feb 19, 2013Appliance Repair Service got the job done quickly and efficiently. Was notified right away when repair of our stove timer was finished and had no requirement to pay for anything up to that point. Timer works perfectly now.

Thank you, Ron

Ron Harrison
Holland, Michigan
Re: Frigidaire PLCS389ACB 316207603

It took me 5 years to find the one you sold me.…

Feb 18, 2013I have received the new timer And installed it. PERFECT!! Outstanding service. I plan to send the old one to you so I will have a spare. We plan to keep the range for a long time, and I expect the new one to dim in time. I will likely be the only human on earth to have a spare. It took me 5 years to find the one you sold me. I bought a new one, rather than have mine repaired. My wife would not have been a happy camper being without a range for three weeks. Thanks again.

Walter Edwards
Arlington, Virginia
Re: Thermador RDSS30 486752

…saved $400 to $500…

Feb 14, 2013The timer was easily installed and is functioning nicely. My wife's great whole wheat bread is again on our table. and am happy with the results. I figure we saved $400 to $500, if we had needed to purchase a new stove. Thanks for your good and simple management.

Darald Edwards
Prescott Valley, Arizona
Re: Maytag CRG9700AAW 7601P222-60

…the service was excellent

Feb 10, 2013I had originally called Sears Canada to ask about a replacement timer for our Frigidaire range which is about 15 years old and still in great shape. They quoted me over $500.00 just for the part! I found ApplianceTimers.com and they sent me a timer for around $200.00 after taxes, shipping and the core return refund. The service was excellent and they saved me $300.00!

Highly recommend!

Kirk Hazel
Canning, Nova Scotia
Re: Frigidaire CFES387CFB5 318013700

…quick turn-around…

Feb 08, 2013Thanks for the repair!! Repair cost $126, a new replacement part would have been $240. Glad to see the art of fixing things is not completely lost. Turn-around time was really quick.

Thanks again!

Bill Clotfelter
Depew, New York
Re: Magic Chef 59fn-5tvw 7601P156-60

…excellent service and knowlegeable staff…

Feb 04, 2013I bought a brand new top of the line Kenmore Convection Oven,8years later, Kaboom on a Friday night. All lights went in the house. It turned out to be the Range that tripped the main breaker. We thought the Range was ready for the curb. Thanks to the excellent service and knowlegeable staff, my confidence was with them in saving me a fortune. Sears told me the life of a Range was 10 years. I asked her who can afford to replace appliances every 10 years. Once again, the technical support in knowing that the manufactuers part was faulty from the get-go was the problem. Do yourself a favor, with a 1 year guarantee and hundreds of dollars less, don't call a repair person, call ApllianceTimers.com.

Thanks Everyone at ApplanceTimers.com.

Bob Kirby
St.John's, Newfoundland and Labrador
Re: Kenmore 970657084 316272210

I have already told several people about your service.…

Jan 31, 2013The timer is installed and working great, i was really pleased with the quick turnaround and the warranty, I have already told several people about your service.

John Hamill
Kitchener, Ontario

…job well done…

Jan 30, 2013All went Excellent re my Oven repair. I Sent oven control to you for repair and it was back and in oven operating in "No Time".

Thank You, for a Job WELL DONE!!

BoB McCuish
Bowser, British Columbia
Re: Frigidaire CGEB27S7CB1 EOC #318010701

…the part is perfect

Jan 29, 2013Sorry it has taken me so long to send this, but finally I was able to take the part to Venezuela and the repair guy came to my Mother's house and he says that the part is perfect…

Thank you so much!!

Bibi Diaz
Wellington, Florida
Re: Whirlpool 6898VRV 7601P207-60

…great service…

Jan 25, 2013I added an "excellent" review on Google+. Thanks for the great service.

James Nolin
Augusta, Michigan
Re: Thermador RDDS30VQB 486752

…it works perfectly…

Jan 23, 2013I’ve installed the timer and it works perfectly, saving me the extra expense of a new oven. I also learned a few things by doing the task myself.

it works perfectly

Fred Judge
Dollard des Ormeaux, Québec
Re: Kenmore c970-635131 318185486

…very happy with your service…

Jan 18, 2013I received the repaired timer over a week ago, it worked fine, and I am very happy with your service.

Juan Vega
Hialeah, Florida
Re: General Electric JSP40A052AG WB27K5140

…you saved us a lot of money!…

Jan 18, 2013I was very pleased with your service. Thanks so much...you saved us a lot of money!

Annie Weeks
Victoria, British Columbia
Re: General Electric GRSL3640ZWW-4 WB19M318

…oven works again after two years!…

Jan 12, 2013We are very please with the service and the part repair!!! My oven works again after two years!! Thank you

Robert Anthony
Logansport, Louisiana
Re: Kenmore 911.4552091 WB27K5073

I am extremely pleased…

Jan 11, 2013I am extremely pleased with the repair to my electronic controller. I installed it on Christmas Eve and the oven has worked in the days since.

James Stewart
Dallas, Texas
Re: General Electric GE JSP31GOP1WH WB27K5068

I had spent countless hours trying to locate a replacement timer…

Jan 11, 2013IT'S ALIVE (and perfect!)

The warm orange glow of the heating elements were toasty testament to the fact that the replacement oven timer control unit was perfect! I had spent countless hours trying to locate a replacement timer, only to find out that no one, and I mean NO ONE, made, or had in stock, a new or refurb unit. After months of anguish and procrastination, I finally called ApplianceTimers.com. Imagine my surprise when, at some ungodly hour early in the morning, Howard Simons, the owner of the company, picks up the phone. He asked about the fault code being displayed and then patiently explained my options. He even discussed a few of his competitors. Okay, I'm sold! Off went my timer to ApplianceTimers.com.

Five days after they received the timer, including New Year's Day and a weekend, I get the invoice. When I saw the amount and the comments "we are not able to repair your timer" I was crushed! Called up ApplicanceTimers.com first thing in the morning. Again, Mr. Simons answers the phone, instantly knew my order and explained that my unit was beyond repair. He also explained that he did not want to send out a refurb unit because the only one he had in stock had a short ribbon cable and was concerned it might not reach the touchpad. I knew the touchpad ribbon cable was quite long so I told him to send the replacement timer. Needless to say, twenty minutes after I opened the package, the timer was reinstalled and the oven was back in business. I can't thank Howard and ApplicaneTimers.com enough! Standing rib roast, here we come!

Jim Chen
Fair Lawn, New Jersey
Re: Jenn-Air W131w 7601P214-60

I am so glad I found you.…

Jan 11, 2013Sam De Boni - One of our many happy customersThanks so much. The service technician from the first company I contacted charged me $320 for the service call and then quoted me an additional $520 to replace the burnt out controller. I ended up ordering it from ApplianceTimers.com for $230 and replaced it myself. You guys are at the top of my go-to list now. I am so glad I found you. Thanks again!

Sam De Boni
Toronto, Ontario
Re: Frigidaire CFEF357CS3 318185401

Intelligent and friendly customer service…

Jan 11, 2013Very happy with the successful repair service provided. Intelligent and friendly customer service and unbeatable turnaround time.

Tim Ridge
Rossland, British Columbia
Re: Frigidaire CPEB30S8AC1

…a fair price for excellency.…

Jan 11, 2013Your service was excellent from talking with someone on the phone providing guidance, to delivery of the product, to installation instructions, as well as product return. I will do business with you again. You provide a fair price for excellency.

Best Regards,

Robert Hare
Alexandria, Virginia
Re: Kenmore 79074403995 318010101

…worked GREAT…

Jan 11, 2013All worked GREAT with the timer - thank you. Having a USA address for the return of the core was very much appreciated.

Carlton Schneider
Boulder, Colorado
Re: Thermador RDDS30V 486752

…exceeded my expectations…

Jan 10, 2013Your service exceeded my expectations - thanks!

I 'liked' you on Facebook.

Scott Talbert
Manassas, Virginia
Re: General Electric JGBP26GEN2AD WB12K005

Your service was excellent…

Jan 07, 2013Your service was excellent and very quick! I could not believe that I replied to have a board replaced since it could not be repaired in the morning and received an email that it was shipped in the afternoon! Thank you so much for the fast service! I was grateful to have my oven working again for the Christmas holidays!

Beverly Chapman
Summerside, Prince Edward Island
Re: Frigidaire CGES387AS2 318183602

Thank you so much for your great service…

Jan 07, 2013I was able to remove my GE electric range timer, send it to you for repair and re-install it with no problems. The repair was successful! This saved us from needing to purchase a new stove, as a replacement timer was no longer available from the manufacturer.

Thank you so much for your great service, especially over the holiday season.

Annie Weeks
Victoria, British Columbia
Re: General Electric GRSL3640ZWW-4 WB19M318

…parts were no longer made for our stove…

Jan 05, 2013Thank you for the quick, prompt service provided by your company. Our stove went out right in the midst of the holidays leaving us without any way to cook our Christmas goodies & dinner. After hitting dead ends with our appliance repair company, as well as Thermador who told us our 7 year old stove was 'old' by today's standards and that the parts were no longer made for our stove, I googled and found Appliance Timers. Appliance Timers had the new part in stock, and could ship it to me within days rather than the 3 weeks it was going to take to get the part repaired through our local appliance repair company. Within a matter of days, we received the new part, had it installed, and were back to cooking in no time.


Sharon Conley
Savannah, Georgia
Re: Thermador RDDS30VRS 486752

…working great…

Jan 04, 2013Thank you Howard, appliance seems to be working great, thanks for your service!

Keith B. Hendry
Georgia Flag & Pennant
Evans, Georgia
Re: General Electric J SP31W T1WW WB27K5140

…the repair was AAA+…

Jan 03, 2013We did receive and install the repaired timer and it is perfect. Unfortunately, we do not have facebook or google accounts so we cannot write a review. However, we think everything about the repair was AAA+, couln't have asked for better service.

Wayne Detjen
Fort Worth, Texas
Re: Thermador RDFS30QW

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