2010 Customer Testimonials

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Last updated: Mar 21, 2024

We are proud to have received customer testimonials from every province in Canada and every US state except for Alaska, Hawaii, Idaho, Montana, Rhode Island, South Dakota and Wyoming.

Easy fix thanks to you…

Sep 21, 2010Just a note to thank you for helping me with my dilema regarding a computer on my kitchenaid range... You were right in deducing that my range was in centigrade mode... Easy fix thanks to you. Hold door open and press broil for 5 seconds. Apparently happened during a party. Savings approx. $300. I work in the appliance department at Home Depot. I have passed info and your .com to a few people.

Thanks again,

Bill Smith
Muskegon, Michigan

I am a 48 year old female and fixed it by myself…

Aug 31, 2010It took a little time for my timer to reach you but once it got there you fixed it and it came back very quickly. I would highly recommend your company. Make sure you label your timer connections really well as you unplug it this will make the reinstall a lot faster. I had a couple of wires mixed up but got it figured out, I am a 48 year old female and fixed it by myself. Thanks for saving me lots of money it was well worth the shipping time.

Deborah Cain
Cooper, Texas


Jul 27, 2010Over the years I have dealt with many vendors/service providers and the quality of customer service has always been a pet peeve! I would like to take a moment a thank Macro Point for the OUTSTANDING service they have provided me. I ordered a replacement timer from your facility July 12, received it the next day, which is unbelievable, and was back up and running. Thank-you again for your quality customer service!

Rick Lavery
London, Ontario

You guys saved me from spending $1200…

Jul 24, 2010Thanks, the timer works GREAT! The wife was beginning to put the pressure on me to do something. I figure you guys probably saved me from spending $1200 and $1500 on another oven.

Wayne Hale
Van Alstyne, Texas

I am glad I found your company…

Apr 19, 2010I just wanted to thank you for your excellent service. I installed the clock/timer and it is perfect. I am glad I found your company otherwise I would have paid way too much for a new clock/timer assembly.

Best Regards,

Dwight Britt
Johnson City, Tennessee

This has been a great experience…

Mar 30, 2010Thank you for your very rapid turnaround of the ERC. I received it on a Tuesday and I know you hadn't gotten delivery until the Friday just before that. I was cooking 20 minutes after the part arrived. I think it is so wasteful to discard an entire appliance because the manufacturer doesn't carry replacements parts and in this case that is exactly what would have happened if not for your very beneficial service. Who knows how long the rest of the oven will last but by repairing the timer at least I have a fighting chance. Other than the snail pace that the USPS delivered the part to you this has been a great experience.

Please feel free to share my story.

Happy Earth Day,

Kurt Pietsch
Elk Grove, Illinois

Your friendly and professional support are unique and outstanding…

Mar 18, 2010Dear Mr. Simons,

I worked for many years for a huge company and I learned the value of customer service and support. Worth mentioning that your friendly and professional support are unique and outstanding. Thanks for the great service.

Dr. Jalal Mokhalalati
Ottawa, Ontario
Re: Frigidaire cfef372cb nf30714580

I am going to recommend your company to everyone I talk to…

Feb 18, 2010The timer works fine; it's like we have a new dishwasher!!

Thanks so much for your prompt service. I am going to recommend your company to everyone I talk to about appliances who need your services.

Thanks so much. It was a pleasure working with you.

Lew Sternberg
Beachwood, Ohio

What a professional company…

Feb 17, 2010I would like to thank you folks for fixing my timer, I didn't know what to do. It went out at the worst time. We were wanting to redo our kitchen and buy all new appliances but wasn't quite ready. Your company has let me finish out my plans without having to buy now. What a professional company too.

Doug Cobble
Knoxville, Tennessee

Installed it in less time than it took me to research the problem…

Feb 12, 2010I received the Electronic Oven Timer today, and installed it in less time than it took me to research the problem. The stove is now working again, at a cost far less than a new part. Thank you for your quick service. I am returning the unserviceable part as per your instructions. Once again thanks for your wonderful service.

Duane Tyerman
Carrying Place, Ontario

My experience with appliancetimers was 110% positive…

Feb 07, 2010Yesterday PM I received the repaired timer, and this morning I installed it. Frankly it appears to be better than new. If I remember when the stove was new, the clock would make a slight mechanical noise, and now it and the timer are completely silent (except when the timer bell goes off - fortunately).

For the record, my experience with appliancetimers was 110% positive, with informed correspondence, and a timely (no play on words) repair. And the icing on the cake, was that you were able to find replacement digit wheels. We are so pleased with the result that we have already made a note to sent the timer to you for an anticipated repair in 2030.

Again, we very much want to thank you for the good work.

Alan Gilbert
Yacht Design/Naval Architecture Consulting
Port Washington, New York

I just wanted to say thank you for a great job. I installed my timer today 1-18-2010 and am very pleased. I was very upset when I found out I could not buy this part for a range that is only 10 years old and cost me $1000! It still looks like brand new but was useless without the control panel. Anyway I thought you folks should know that you made my wife and I very happy with your service and I would recommend your company to anyone. Thanks Again…

Jan 18, 2010

Mark and Kim Bevan
Youngstown, Ohio

I'm so glad we found your website…

Jan 18, 2010Thank you very much for excellent service. Our range is 12 years old and works fine. It was just the timer that needed repair. The manufacturer wanted $300 to send a repairman out when all we needed was the timer fixed. At that price we thought we should shop around for a new range. I'm so glad we found your website. You repaired our timer with such a quick turn around that our oven wasn't out of service for long.

R. Gunn
Mississauga, Ontario

You guys are lifesavers…

Jan 11, 2010This is a thank you note. My Dacor w-305 now works perfectly. You guys are lifesavers…miracle workers; or at least you saved us a couple of thousand smackers. You were our last resort before replacing the oven. Quick service, good communication and all that. Thank Howard especially; he convinced me that you guys could do the job. I note that you appear to have done more than a simple repair… all the switches including the rotary appear to have been replaced, and do they work smoothly. You did a rebuild! The picture of one of your rebuild stations on your website also convinced me you had a reliable business. And most of all, I thank the bloke that actually did the work… whoever he is. Please let me know if I can be a reference, or if there is somewhere else I can send this praise and recommendation.

Dave Pevear
Jamul, California

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