When do I pay for my service?

When you send in your timer for repair you do not pay until after we have received and inspected the timer. At that point there are three possible outcomes:

1. We are able to repair your timer. In this case you must pay for the repair and return shipping charges before we send back the repaired timer. There is no inspection fee if we repair your timer.
2. We determined that there is nothing wrong with your timer. In this case, you must pay an inspection fee as well as return shipping costs.
3. We determine that your timer is beyond repair. We do not charge any fee in this case, however, you must pay for shipping if you want your broken timer returned to you.

If you are purchasing a time from inventory, you pay after we have determined that we have a suitable replacement timer and before it is shipped to you.