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How do I know whether the problem I am having is caused by a bad timer?
This is not always easy. It is a good idea to start by ruling out the timer if possible. For example, if your display shows a failure code you should find this code in your owner's manual. If you can't find your manual, refer to our appliance failure codes page.
If the failure code is not associated with a bad timer, then the timer is likely okay. However, the reverse is not always true. In other words, if the failure code indicates a problem with the timer (or the clock assembly, ERC, etc.), this may, in fact, be caused by some other peripheral component.
If your timer has an LED readout and this is completely dark and if there is no sound when pressing the touch pad, the problem could be related to the power supply or transformer, and your timer may be fine. If you know how to use a voltmeter, you can test this to see whether the correct voltage is being sent to the timer.
Our goal is to provide you with exceptional customer service. We never rebuild timers unnecessarily so we would prefer to help you rule out timer problems before you go to the trouble of sending the timer to us. Therefore, if you are not sure the problem pertains to the timer, it is a good idea to call us and we can help diagnose the problem over the phone.
Read more about diagnosing timer problems