Timer and ERC Repair and Return FeesWe utilize a very simple fee schedule so you can easily determine how much it will cost to repair your appliance timer. Use the table below to determine the cost to have us repair your timer. There is no service charge if we are unable to repair your timer. The inspection fee only applies in cases where we determine that there is nothing wrong with your timer. We don't charge any handling fees, however, we do charge for return postage (see Shipping Costs below).
| TIMER TYPE |
REPAIR FEE |
INSPECTION1
ONLY FEE |
| Electronic Range Timers |
$96 |
$56 |
Electronic Laundry Timers
Electronic Dishwasher Timers |
$106 |
$56 |
| Mechanical Oven Timers |
$96 |
N/A2 |
| Mechanical Dishwasher Timers |
$64 |
| Mechanical Washer Timers |
$64 |
| Mechanical Dryer Timers |
$54 |
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The prices shown are in US Dollars. Canadian Dollars are accepted at par.
- If we determine that there is nothing wrong with your electronic timer, we only charge an inspection fee. This inspection fee does not apply when repairs are performed.
- Since mechanical timers are subject to wear, we always rebuild them to replace all worn components. Therefore, the Inspection Only Fee does not apply to mechanical timers.
On very rare occasions, non-standard repairs require extra parts, diagnostics and testing that is beyond our normal repair schedule. In this case, we will notify you of any additional costs before undertaking the repairs and no repairs will be performed without your approval.
Volume discounts are available to Service Firms
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In-Stock Reconditioned Timers and ERCsIn addition to our "Repair and Return" service described above, we also sell rebuilt timers from our inventory. This service enables you to restore your appliance to working order faster, since there is no delay in sending your failed timer for repair. We do request that you send us your failed timer once your appliance is functioning with the reconditioned timer that we send you. Use the table below to determine the cost of our in-stock reconditioned timers and ERCs. We don't charge any handling fees, however we do pass along our cost to have the timer sent to you (see Shipping Costs below).
| RECONDITIONED TIMER TYPE |
PRICE1 |
| Electronic Range Timers |
$116 |
Electronic Laundry Timers
Electronic Dishwasher Timers |
$126 |
| Mechanical Oven Timers |
$116 |
| Mechanical Dishwasher Timers |
$79 |
| Mechanical Washer Timers |
$79 |
| Mechanical Dryer Timers |
$69 |
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The prices shown are in US Dollars. Canadian Dollars are accepted at par.
- To take full advantage of these prices, you must send us your failed timer within 30-days of receiving the reconditioned timer from us.
To provide incentive for you to return your timer, our one-year warranty on in-stock reconditioned timers is conditional upon us receiving your returned core (broken timer).
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| Volume discounts are available to Service Firms |
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Shipping CostsThe cost for us to send your timer to most places within continental USA is between $15 and $19 by Express Courier. Mail is a little less but we don't recommend that you choose mail return service due to the length of time this can take. Mail shipment within Canada is generally pretty fast. We only charge what it costs us to send the timer to you, we don't add any handling fees. |
| If you are a US customer, please be sure to use the United States Postal Service to mail your timer to us. The couriers all charge brokerage fees that we will have to pass on to you. There are no duties or customs fees when using the US Postal service. Oddly enough, the mail delivery from the US to Canada is pretty fast and reliable but going in the other direction it is very slow. This is why we strongly suggest that you mail your timer to us and request that it be returned by ground courier. Also, you should not be charged duties or taxes, even if we send by courier. When sending your timer to us for repair, be sure to declare that its value is less than $50 to avoid any duty. |
Warranty
Macro Point Ltd. provides a one-year warranty on all repair services. Our warranty is limited to the repair or replacement of a failed rebuilt timer. The customer is responsible for return shipping and any other costs that may arise due to the failed timer.
This warranty only applies to the repair and/or replacement of the serviced timers. Macro Point Ltd. shall not be held liable for any indirect or incidental loss or damage that may be, in any way, related to a component we serviced.
Electronic timers that are inspected and shown not to require repair, are not covered under warranty.
If you purchase a reconditioned timer from our inventory, the one-year warranty is activated only if you return your failed timer within 30-days of receiving the reconditioned timer. |
Payment
Payment is due prior to us sending the repaired or reconditioned timer to you. Online payment is performed using PayPal, the most popular payment method used to conduct secure transactions over the internet. PayPal supports all common credit cards including Visa and Mastercard (you do not have to set up a PayPal account to use PayPal). As with Macro Point, Paypal has strict standards of confidentiality to guarantee the privacy of your information. PayPal does not provide credit card information to Macro Point or any other online retailer.
If you do not have a credit card, please contact us to arrange other payment options.
Service firms have the option of establishing an account with Macro Point Ltd. and settling their account on a net-30 basis by check or credit card. |
Taxes
Any taxes, duties and other governmental charges required to be collected shall be remitted by the customer. US customers are not subject to any taxes. However, if you send your timer to us using a courier service, we are going to be charged a duty to receive it. This will be charged back to you so it is best to avoid this by sending your timer to us using the US Postal Service. In this case if the indicated value is less than $50, no duty applies. |
| Ontario customers will be charged GST and PST. HST applies to New Brunswick, Newfoundland and Labrador and Nova Scotia and only GST is charged in the rest of Canada. |
| Appliance Timer Shipping Instructions | Request Appliance Timer Service |
