Customer Testimonials

"It took a little time for my timer to reach you but once it got there you fixed it and it came back very quickly. I would highly recomend your company. Make sure you label your timer connections really well as you unplug it this will make the reinstall a lot faster. I had a couple of wires mixed up but got it figured out, I am a 48 year old female and fixed it by myself. Thanks for saving me lots of money it was well worth the shipping time."

Deborah
Cooper, Texas

"Thanks, the timer workes GREAT! The wife was beginning to put the pressure on me to do something. I figure you guys probablly saved me from spending $1200 and $1500 on another oven."

Wayne Hale
Van Alstyne, Texas

"Just a note to thank you for helping me with my dilema regarding a computer on my kitchenaid range... You were right in deducing that my range was in centigrade mode... Easy fix thanks to you. Hold door open and press broil for 5 seconds. Apparently happened during a party. Savings approx. $300. I work in the appliance department at Home Depot. I have passed info and your .com to a few people."

Thanks again,

Bill Smith
Muskegon, Michigan

"Over the years I have dealt with many vendors/service providers and the quality of customer service has always been a pet peeve! I would like to take a moment a thank Macro Point for the OUTSTANDING service they have provided me. I ordered a replacement timer from your facility July 12, received it the next day, which is unbelievable, and was back up and running. Thank-you again for your quality customer service! "

Rick Lavery
London, Ontario

"I just wanted to thank you for your excellent service. I installed the clock/timer and it is perfect. I am glad I found your company otherwise I would have paid way too much for a new clock/timer assembly."

Best Regards,

Dwight Britt
Johnson City, Tennessee

"Thank you for your very rapid turnaround of the ERC. I received it on a Tuesday and I know you hadn't gotten delivery until the Friday just before that. I was cooking 20 minutes after the part arrived. I think it is so wasteful to discard an entire appliance because the manufacturer doesn't carry replacements parts and in this case that is exactly what would have happened if not for your very beneficial service. Who knows how long the rest of the oven will last but by repairing the timer at least I have a fighting chance. Other than the snail pace that the USPS delivered the part to you this has been a great experience."

Please feel free to share my story
Happy Earth Day,

Kurt Pietsch
Elk Grove, Illinois

"Dear Mr. Simons -

Yesterday PM I received the repaired timer, and this morning I installed it. Frankly it appears to be better than new. If I remember when the stove was new, the clock would make a slight mechanical noise, and now it and the timer are completely silent (except when the timer bell goes off - fortunately).

For the record, my experience with appliancetimers was 110% positive, with informed correspondence, and a timely (no play on words) repair. And the icing on the cake, was that you were able to find replacement digit wheels. We are so pleased with the result that we have already made a note to sent the timer to you for an anticipated repair in 2030."

Again, we very much want to thank you for the good work.

Alan Gilbert
Yacht Design/Naval Architecture Consulting
Port Washington, NY

"Thank you very much for excellent service. Our range is 12 years old and works fine. It was just the timer that needed repair. The manufacturer wanted $300 to send a repairman out when all we needed was the timer fixed. At that price we thought we should shop around for a new range. I'm so glad we found your website. You repaired our timer with such a quick turn around that our oven wasn't out of service for long."

R. Gunn
Mississauga, Ontario

"Thank You for the oven control repair. We can now bake bread again!"

Happy Customers,
John and Gail
Moss Landing, California

"I received the Electronic Oven Timer today, and installed it in less time than it took me to research the problem. The stove is now working again, at a cost far less than a new part. Thank you for your quick service. I am returning the unserviceable part as per your instructions. Once again thanks for your wonderful service."

Duane Tyerman
Carrying Place, Ontario

"The timer works fine; it's like we have a new dishwasher!!

Thanks so much for your prompt service. I am going to recommend your company to everyone I talk to about appliances who need your services.

Thanks so much. It was a pleasure working with you."

Lew Sternberg
Beachwood, Ohio

"Thanks Guys. Works great and excellent turnaround time. I recommend ApplianceTImers.com 110%. Saved myself $300!"

Roman Sowa
Toronto, Ontario

"Thanks to Howard and all the folks at Macro Point. My oven is once again working perfectly."

Thank You

Charles Kimball
Winston, Georgia

"I thought I was going to have to replace my stove! The all purpose timer/clock/oven control stopped working and the best replacement cost I could find from the OEM and on the net was over $500. ApplianceTimers.com fixed my timer in about a week (including shipping) for just over $100 with taxes and shipping."

Warren van Goozen
London, Ontario

"I want to thank you for your quick work and return of my timer. Keep up the good work. To everyone please support North American Jobs."

Jerome Rodriquez
Albuquerque, New Mexico

"WOW...I saved almost $200.00 having my timer rebuilt. I thought it was unrepairable...returned and repaired like new within a week. THANKS!!!"

Jan Sol
Belle River, Ontario

"Excellent service! I received the timer on Friday and was baking 1 hour later! Great work…You saved me about $900!"

Shaun MacAdam
Ottawa, Ontario

"Thank you so much for suggesting we look at the Jenn Air wiring on the fan/oven light short situation. My appliance person and I will get into that, and recheck the Relay Board. With your permission, I am going to post your contact information on several Appliance Repair forums. Your services deserve broadcasting to the world of unhappy appliance owners. "

Wib Smith
Bell Buckle, Tennessee

"You are the greatest! I cannot tell you how much I appreciate your help. You solved my problem. Thank you so very very much."

Ben Woods
Mt. Ida, Arizona

"Dear Mr. Simons,

I worked for many years for a huge company and I learned the value of customer service and support. Worth mentioning that your friendly and professional support are unique and outstanding. Thanks for the great service"

Dr. Jalal Mokhalalati
Ottawa, Ontario

"I just wanted to let you know that the oven controller you repaired works great! This is especially impressive as the parts were totally "unobtainable", according to everyone else I contacted. If you ever travel through Michigan, stop at Michigan Brewing Company, we are at exit 122 off I96. The beer is on me."

Thanks Again,

Ron Brown
Webberville, Michigan

"This is a thank you note. My Dacor w-305 now works perfectly. You guys are lifesavers…miracle workers; or at least you saved us a couple of thousand smackers. You were our last resort before replacing the oven. Quick service, good communication and all that. Thank Howard especially; he convinced me that you guys could do the job. I note that you appear to have done more than a simple repair… all the switches including the rotary appear to have been replaced, and do they work smoothly. You did a rebuild! The picture of one of your rebuild stations on your website also convinced me you had a reliable business. And most of all, I thank the bloke that actually did the work… whoever he is. Please let me know if I can be a reference, or if there is somewhere else I can send this praise and recommendation."

Dave Pevear
Jamul California

"We have been referring our customers to Macro Point for over 13 years and we continue to be very impressed with the level of service they provide. We make custom reproduction vintage-styled kitchen appliances. We have been in business since 1975, so when customers call us with timer problems related to some of our early models, we find that replacement parts are often no longer available. We are thankful that Macro Point always seems to be able to repair these aging timers to help our customers increase the value they get from our products."

Sincerely,

Tom Hendrick
President
Elmira Stove Works
Elmira, Ontario

"My wife Judi, had your company repair a Sears stove, electronic control, a couple of days ago. This note is to convey a "Big Thank You" for providing this service. We really appeciate having you near by. We've recommended you often, over the past 10 years since we discovered you."

Charles & Judi McDougall
Rockwood, Ontario

"Howard and the staff did a FANTASTIC job. They allowed me to bring in my old unit and within 5 minutes the circuit board was replaced and tested. I was shown how and where the fault occurred. This was an extremely economical and fast way of replacing my timer. I believe I received a superior product with a 1 year warranty for one quarter of the cost! I wish all repair operations worked like this. Thanks again!!!"

Rob Jakubowski
Oakville, Ontario

"We have an older Kenmore dryer and the timer went out. We could not find a replacement timer for love nor money. We were about to give up when we found you guys. We sent our timer up and it was repaired quickly and for a great price. It's back in the dryer and it works perfectly! I'm very pleased that someone actually repairs stuff rather than just throwing it out!!"

John Donat
Oak Park, Illinois

"I would like to thank you folks for fixing my timer, I didn't know what to do. It went out at the worst time. We were wanting to redo our kitchen and buy all new appliances but wasn't quite ready. Your company has let me finish out my plans without having to buy now. What a professional company too."

Doug Cobble
Knoxville, Tennessee

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