Packaging |
 It is important to wrap and package the timer carefully prior to shipping. Certain materials cause static build up that can further damage the board. If you are using bubble wrap to package your timer, make sure that it is the anti-static grade (this is usually pink in color). Do not use styro-foam since this also creates static. If you have an anti-static bag, such as the ones used for computer components, these are ideal. If not, loosely wrapped paper towel or crumpled newspaper is better than plastic materials to minimize static build up. |
| Use the smallest box you can find that is big enough to hold the wrapped timer. If the box in not a very good fit you should pad the box with tissue or newspaper so that the timer remains stationary within the box. |
Shipping Method |
US Customers |
| When shipping your timer to us please use the United States Postal Service priority mail service. This generally costs less than $15 and takes a week to 10 days to get your timer to us (the reverse is not true as noted below). US residents should be sure to inform the postal service that the timer is to be repaired and returned and has a declared value of less than $50. In such a case, no duty applies. When US customers ship to us via a courier service (such as FedEx, UPS, DHL, etc.), we are charged a brokerage fee of $30 or more to receive your timer. Any brokerage fees will be added to your invoice so it is much cheaper for you to use the United States Postal Service since they don't charge this fee. |
| When selecting the return shipment method, we recommend that US customers choose Ground Courier (3 - 5 Days). This FedEx Ground Service is generally less than $20.00 to most US destinations but your timer will get back to you at least a week sooner than if you choose Regular Mail. Also, FedEx charges $2.25 less to ship to business addresses so, if you have your timer returned to your place of work, you can save a little money. You should not be charged any customers fees, taxes or duty to receive your timer. If you are in a hurry to get your timer back and you live a long way from Ontario, you should select Express Courier. This can be fairly expensive but generally ensures that you will receive your timer within 1 or 2 days from when we ship it. |
Canadian Customers |
| Within Canada, regular mail generally takes less that one week between most destinations. You are usually safe to ship your timer to us using regular mail and requesting that we return it by regular mail. Of course, if you are in a hurry, choosing courier service will turn your timer around faster. |
ApplianceTimer Mailing Address |
| Use this Appliance Timer Service Request Form to print a service request and a mailing label. Insert the service request in the box and mail it to us at the following address: |
|
|
